Partners & Preferred Service Providers

Terms & Conditions

PART I. PRELIMINARY STATEMENT

Medical Tourism Australia Pty Ltd (ACN  trading as Medical Care Australia (“MCA”) scope of activities:

• Linking people with clinics, hospitals, doctors or surgeons in Australia,
• Linking with travel agents, airlines, hotels, restaurants, performers and/or providers of concierge services
• Assistance in organizing the trip, administration and logistics.

Prior to the acceptance of our services, the Client acknowledges that they have been informed of the following:

• MCA are neither a clinic nor a hospital and neither does the company intend to practise medicine or provide any medical or paramedical service. All services offered by clinics or hospitals are their own responsibility and that of qualified and experienced practitioners attached to them.
• Health Facilities provide services in accordance with their own terms and conditions. Some of these conditions may limit or exclude all or part of the responsibility of Health Facilities to their clients. In particular, these conditions may exclude any liability and therefore it is recommended that you read them before accepting the services. Any document obtained from or any agreement made with the Health Facilities is not the responsibility of MCA.

The parties agree that their relations will be exclusively governed by this agreement.

The present Terms of Use were updated on May 1st, 2017

TITLE II. – CONVENTIONS

ARTICLE 1. – DEFINITIONS

1.1. “Client” means anyone who notes, books, orders and buys a service offered on the site.

1.2.”Service” means any service offered on the site.

1.3. “Site” refers to the infrastructure developed by MCA according to computer formats used on the Internet, including data of various types, such as text, sound, still or moving pictures, videos, databases, intended to be visited or seen  by  the clients to become fully aware of the services offered.

1.4. “Internet” means various networks of servers located in various locations around the world, linked together through communication networks, and communicating using a specific protocol known as TCP/IP.

ARTICLE 2. – ORDERS

Requests regarding services offered MUST be placed on-line from the website of the MCA.

An order will be recorded on the site only after clear identification of the client’s login and password.

Orders imply that the terms and conditions have been accepted.

ARTICLE 3. – VALIDITY OF THE ORDER

Any Client of the Site who does not hold a client number will have to go through the regular registration procedure in order to obtain one. This number is totally personal.

In the event of a loss or if the number is missing, MCA should be informed at short notice. The client should then contact MCA’s customers’ services. Or call the following number: + 61 8 82216842

In all cases, the online provision of a credit card number followed by the final confirmation of the request for services will be worth as evidence for the entire order.

The records stored in MCA computer systems under conditions of reasonable safety, will be considered as evidence of communications, orders and payments between the parties.

It is expressly agreed that, except in cases of obvious error made by MCA, the data stored in the information systems of the Company have probative value as to orders placed by the client. Digital or computerized data are valid evidence and, as such, are admissible under the same conditions and with the same evidential value as any document created, received or retained in writing.

ARTICLE 4. – QUOTATIONS – SERVICES

4.1. Customized Quotes (facilitation to Australia)

Within seven days after registration by the new client, and provided that the file, including the forms to be completed have been regularly and fully filled, MCA through secure channel will forward a customized quote, which will be accompanied by a comment either during a phone interview or by phone or videoconference.

Acceptance of the quotation needs to be made within the time stipulated.

In the event that, it would not be possible to establish a custom quote, because of information supplied (including medical ones), the client will be notified.

MCA’s assistance cannot be provided before the quotation has been accepted, dated and signed by the client.

4.2. MCA offers clients the following services:

1. “Second Opinion”. –  Facilitating and connecting online patients with Australian specialists for an independent review of their current medical condition or query
2. “Medical Care Package” – Connecting with the clinic, Meeting the client on arrival at the airport or railway station and assistance throughout the stay in hospital. Accompanying the client back to airport/ station.
3. “Medical Tourism Package” –  Connecting with the clinic. Meeting the client on arrival at the airport or railway station and assistance throughout the stay in hospital. Accompanying the client back to airport/ station.
4. Organization of sightseeing. Hotel, Restaurant and sightseeing Tour Reservations
5. Concierge services on request:

• Babysitters
• Cooking Classes
• Sports club sessions
• Laundry
• Footwear repairs
• Hairdressing
• Beauty treatments
• Massages
• Provision of various everyday life accessories or items (ties, stamps hose/stockings, public transport ticket …)
• Restaurant reservations

ARTICLE 5. – RATES – PAYMENT – CANCELLATION

5.1. RATES

All prices quoted on www.medicalcareaustralia.com.au or in any brochures or Information may alter without notice without warning, particularly when health facilities and/or Service Providers change their price-lists. Prices become final at the confirmation and signature stage.  The prices are quoted in Australian dollars and include all taxes. They take into account the amount of (GST) applicable on the date of the order.

Prices are guaranteed at the date when the order is placed.

5.2. Terms of Payment

Payments can be made:

• Online when opening an account (registration), by credit card (Visa, Mastercard, American Express);
• by bank transfer to pay the full balance of the service.
• Paypal

Payments will be made as follows:

• 40% of the sums due shall be paid to MCA at the time of confirmation for the services to be provided.
• The remaining 60% of the amount due to MCA and the clinic shall be paid not later than two weeks before the date set for the provision of the medical services.

5.3. Cancellation

Any cancellation by the Client of this agreement will lead to the following:

• In the event of cancellation by the client more than 15 days before the date set for the management of the client in Australia, the amount paid when the contract was signed (40% of the total) will not be refunded.

The clients acknowledge they have been informed that in case of cancellation of their order by MCA particularly because of the inaccuracy or omission of essential information not provided on their health status or condition (particularly when filling the pre-diagnosis form), the provision of this clause apply.

ARTICLE 6. – CONFIDENTIALITY

MCA cannot ensure the confidentiality and security of data transmitted over the internet. However, our website uses a secure payment module of SSL type (Secure Socket Layer).

ARTICLE 7. – PERSONAL DATA

MCA agrees to comply with all operative legal provisions relating to medical confidentiality pursuant to the Privacy Laws in place in Australia.

The confidentiality of exchanges between the patient, surgeons, hospitals is guaranteed through a system of encryption when capturing and storing data. Only authorised persons have access to the medical information on the patient.

MCA reserves the right to collect data on the client and this remain strictly confidential and will not be disclosed to third parties.

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ARTICLE 8. – LIABILITY

The information which will be communicated to its client by MCA via www.medicalcareaustralia.com.au, its Internet platform, come from third parties such as health establishments or Service Providers.

MCA cannot be held liable for any information supplied to them by third parties that is found to be incorrect.

All information obtained on www.medicalcareaustralia.com.au, or through MCA is correct at the time when it is expressed.

Under no circumstances MCA, via its Internet platform intervenes in the payment of medical benefits; neither can MCA be asked for any refund of sums paid to one or more health facilities or to a medical practitioner.

If for some reason, a health care facility or a medical practitioner fails to fulfill their obligations or fulfil them poorly, it would be the health care facility or medical practitioner responsible for rectification (if any is possible).

It is the sole responsibility of the client to obtain all consents  passport, visa or other administrative formalities as may be requested by Service Providers or national authorities to be able to complete the trip chosen by the client.

MCA accepts no responsibility and provides no guarantee for:

• Tourist services,
• Diagnoses,
• Choice of medical treatment and/or surgical procedures and their appropriateness or not,
• Implementation of medical treatments and/or surgery,
• Compliance with medical treatment and/or surgery with the commitments made by health care facilities,
• Security and prevention,
• Any other kind of service provided by the Health Facilities, practitioner or any other person associated with them or workers related to health facilities from whom the client would have required services.

MCA will not intervene in the choice of the medical practitioner or health facility, such a choice is the sole responsibility of the patient, MCA is not liable for such a choice and is not responsible for any acts, errors, omissions, promise, warranty, negligence, or breach of contractual obligations from health facilities, medical practitioners or any other person associated with health facilities or service providers.

The client acknowledges that all medical, surgical or other benefits can provide a risk and:

• It has obtained information or has been advised by MCA about the need to seek the advice of an independent and qualified medical practitioner.
• MCA has not given any advice or opinions that a reasonable person can consider as an opinion or advice of a medical nature (including, but not limited to, any risks or side effects related to any medical services or diagnosis surgery).
• Even if MCA may have provided information on Health Establishments, it cannot be held responsible for the service provided by health facilities or medical practitioners.

The client agrees not to hold MCA, its subsidiaries, officers, members, employees, agents, or representatives, liable for any direct or indirect damage (including, but not limited to, profit losses and/or damage resulting from inconvenience, delay, loss of utility, or physical or mental harm) related to or resulting from the use of information from the www.medicalcareaustralia.com.au website or agreements made or information obtained on www.medicalcareaustralia.com.au, or even not to bring proceedings in liability as he/she acknowledges using these services at his/her own risk.

In all cases, MCA does not accept any liability attributable to an act caused by a third party; neither shall it be for any delay or failure due to an unforeseeable event caused by a third party.

ARTICLE 9. – INTELLECTUAL PROPERTY

All elements of MCA’s website, either visual or audio, including the underlying technology, is protected by copyright laws. They are the exclusive property of MCA. A client possessing a personal Internet site and who, for personal use, wishes to place a direct link to MCA on its website, must obtain a written consent from MCA.

ARTICLE 10. – DURATION OF THE CONTRACT

All conditions apply throughout the the contractual relationship between the parties.

ARTICLE 11. – GENERAL PROVISIONS

11.1. Entire Contract

The parties acknowledge that the present Contract constitutes the entire agreement between them and replaces any offer, arrangement or previous agreement, written or verbal, with the exception of legal notices showing on the site and which are an indivisible whole with the present contract.

11.2. Contract Changes

No subsequent document, no modification of the contract regardless of the form will not produce any effect between the parties without taking the form of an addendum signed and dated by them.

11.3. Nullity

If any provision of this contract turned out to be invalid under the rule of existing law or a judicial decision having become final, it would be deemed null and void, without invalidating the contract or altering the validity of its other provisions.

11.4. Waiver

The fact that either party does not claim the application of any clause in the contract or acquiesces in its breach, either permanently or temporarily, shall not be construed as a waiver by that party to the rights arising for it from that clause.

11.5. Domicile

The parties elect domicile at the addresses indicated on the order form for the client and on the address appearing on the site for MCA.

11.6. Applicable law and disputes

The present conditions are subject to Australian Laws.

The competent jurisdiction in the event of a dispute regarding the interpretation or enforcement of this contract will be the court of the location of MCA’s headquarters.

Privacy Policy

This statement sets out the Privacy Policy and practices of Medical Tourism Australia Pty Ltd (the “Company”), its subsidiaries and associated companies (together, the “Group”) that will be followed with respect to the collection, use and/or disclosure of customers’ personal data. This statement is provided in accordance with the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs) in the Privacy Act.

Please note that this Privacy Policy complements, and does not limit or replace, the purposes for which you provide the Group with your personal data which may be expressly stated in any form for submission of personal data to the Group.

Personal Data

You hereby agree that the Group may collect, store, process, disclose, access, review and/or use personal data (including sensitive medical data) about you, whether obtained from you or from other sources, for the purposes set out below and/or any other administrative or operational purposes and/or the purpose of managing your relationship as a customer with the Company or any other company within the Group:-

• providing services to you in relation to your sales transactions with the Group, including services related to your medical or health condition (such as [providing diagnosis and/or treatment plan]);
• enabling your use of the services which the Group provides, including the Group’s website and, where necessary, contact you (whether by SMS, email or otherwise);
• dealing with enquiries made by you;
• maintenance and updating of the data;
• statistical analysis;
• administrative or operational purposes;
• tax filing preparation;
• processing credit notes and processing refunds;
• collection of fees, charges and expenses for services provided;
• verification and identification purposes;
• carrying out billing, accounting, auditing and the maintenance of proper book-keeping to explain the Company’s operations and business; and/or
• the disclosure of the relevant books, documents, records and information (in hard or soft copy) to the auditors for the preparation of financial reports.

• Data Quality

The Company will take reasonable steps to make sure that the personal data it collects, uses or discloses is accurate, complete and up to date.

• Data Security

The Company will take reasonable steps to protect the personal data it holds from misuse and loss and from unauthorized access, modification or disclosure.

The Company will not keep personal data for longer than is necessary and will take reasonable steps to destroy or permanently de-identify personal data if it is no longer needed.

• Access and Correction

You are entitled to have access to your personal data in possession or under the control of the Group and information about the ways in which the personal data has been or may have been used or disclosed within a year before the date of the request. This can be done by you making a written application to the Designated Person (as defined below) requesting for any such information. The Company reserves the right to charge a fee (representing its costs in administering your request) for supplying such information and to refuse requests which, in its opinion, occur with unreasonable frequency.

The Company will also, where you have requested that it correct an error or omission in the personal data about you that is kept with the Company, correct such data as soon as practicable and send the corrected personal data to every organization to which the personal data was sent before it had been corrected, if applicable, unless that organization does not need the corrected personal data for any legal or business purpose. The Company may however choose not to provide you with access to or correct such information, in accordance with the exceptions under the APP rules. This would include cases where:

13.54  APP’s 13.3 provides that if an APP entity refuses to correct personal information as requested by an individual, the entity must give the individual a written notice setting out:

• the reasons for the refusal, except to the extent that it would be unreasonable to do so
• the complaint mechanisms available to the individual, and
• any other matters prescribed by regulations made under the Privacy Act.

13.55  APP’s The reasons for refusal should explain, where applicable:

• that the APP entity does not hold the personal information that the individual wishes to correct
• that the entity is satisfied that the personal information it holds is accurate, up-to-date, complete, relevant and not misleading having regard to the purposes for which it is held, or
• that the steps necessary to correct the personal information as requested are not reasonable in the circumstances.

13.56  APP’s – An APP entity is not required to provide its reasons for refusing to correct personal information to the extent that it would be unreasonable to do so. This course should be adopted only in justifiable circumstances. An example would be where providing reasons would prejudice an investigation of unlawful activity, or prejudice enforcement action by an enforcement body.

13.57  APP’s – The description of the complaint mechanisms available to an individual should explain the internal and external complaint options, and the steps that should be followed. In particular, the individual should be advised that:

• a complaint should first be made in writing to the APP entity (s 40(1A))
• the entity should be given a reasonable time (usually 30 days) to respond
• a complaint may then be taken to a recognised external dispute resolution scheme of which the entity is a member (if any), and
• lastly, that a complaint may be made to the Information Commissioner (s 36).

13.58  APP’s – Other information can also be included in the notice advising an individual that a request to correct personal information has been refused. The individual should be advised of the right under APP 13.4 to request the APP entity to associate a statement with the personal information (see paragraphs 13.59–13.62). An agency could also advise an individual of the parallel right under the FOI Act to apply for a record to be amended or annotated, and of the right to Information Commissioner review of an adverse decision under that Act (see paragraphs 13.25–13.29).

4. Enquiries and Complaints

The Company has designated the person whose details are set out below as the person (“Designated Person”) who will be responsible for ensuring the Company’s compliance with applicable privacy protection laws. If you have any queries or requests or wish to make any applications via email concerning your personal information or data, please address your concern to the Designated Person :-

Managing Director  and/or Chief Executive Officer info@medicalcareaustralia.com.au

1. Consent

You have read and understood the terms and conditions of this Privacy Policy and by continuing to use our services, you hereby accept and consent to the collection, use and disclosure of your personal data (including sensitive medical data) by the Group as set out above.

MCA COOKIE INFORMATION

Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.

Medical Care Australia (“MCA”) and its service providers may use analytics cookies, to collect information about your use of our site. The cookies collected allow MCA to provide a better experience for its users as well count audience size, usage patterns and assess functionality.
MCA may also use targeting and tracking cookies to understand your interests and behaviours as you browse our site, so we can deliver a more personalised experience in the future. This may also assist us in delivering relevant advertising to you during various advertising campaigns we may run through participating third-party sites.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

Please note, by using this website, you consent to the processing of data about you by Google in the manner described in  ‘How Google uses data when you use our partners’ sites or apps’ which is located at www.google.com/policies/privacy/partners.

MCA also uses hotjar, a thirdparty software that allows us to assess behaviour and website performance. click the link to view their privacy policy www.hotjar.com/privacy

TYPES OF COOKIE

• ‘Session’ cookies remain in your browser during your browser session only, ie until you leave the website.
• ‘Persistent’ cookies remain in your browser after the session (unless deleted by you).
• ‘Performance’ cookies collect information about your use of the website, such as web pages visited and any error messages; they do not collect personally identifiable information, and the information collected is aggregated such that it is anonymous. Performance cookies are used to improve how a website works.
• ‘Functionality’ cookies allow the website to remember any choices you make about the website (such as changes to text size, customised pages) or enable services such as commenting on a blog.